Support for all of our solutions
Customer Community provides full support for all of our solutions. You can access support in one of three ways.
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Our Support Portal - Receive updates as your support request is responded to and also keep a handy record of questions asked and answers supplied. This is by far the best way to log support issues as it offers the quickest response and allows for remote desktop sharing so you can show us the issue as it happens. It also gives you a handy resource library. We recommend this method for all users of our products.
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Email Support - Questions emailed are handled by our support system although you don't have the convenience of automated notifications as your questions progress in the queue, and there is no resource library of questions asked and responses provided. This is the second most expedient method of resolving support issues.
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Call Us - Our Sydney office has support staff available between 8:30am and 6:00pm every business day of the year. Our automated call queuing system progresses calls in the order they are received.
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